Refund Policy

1. Right to refund

• eSIM is not activated and not used
• The device is not compatible and has been verified.
• A technical problem on our part that prevents use

2. Cases when refund is not offered

• eSIM is activated or used (even partially)
• The device is not compatible and has not been pre-checked.
• Problems with the local network or poor coverage
• Customer installation errors

3. Request deadline

Refund requests are accepted within 7 days from the date of purchase.

4. Refund process

Send an email to:

info@dataflyesim.com

• Order number
• Problem description
• Screenshot (if possible)

5. Processing time

Requests are reviewed within 1-3 business days and are processed inside 5-10 working days.

6. Refund method

The refund is made to the same payment method or as account balance upon request.