{"id":4967,"date":"2026-04-16T03:30:45","date_gmt":"2026-04-16T00:30:45","guid":{"rendered":"https:\/\/www.dataflyesim.com\/?page_id=4967"},"modified":"2026-04-16T03:36:51","modified_gmt":"2026-04-16T00:36:51","slug":"politika-e-rimbursimit","status":"publish","type":"page","link":"https:\/\/www.dataflyesim.com\/en\/politika-e-rimbursimit\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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Refund Policy<\/h1>\r\n

We aim for maximum transparency and trust for our clients.<\/p>\r\n <\/div>\r\n\r\n

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1. Right to refund<\/h3>\r\n
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  • eSIM is not activated and not used<\/li>\r\n
  • The device is not compatible and has been verified.<\/li>\r\n
  • A technical problem on our part that prevents use<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
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    2. Cases when refund is not offered<\/h3>\r\n
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    • eSIM is activated or used (even partially)<\/li>\r\n
    • The device is not compatible and has not been pre-checked.<\/li>\r\n
    • Problems with the local network or poor coverage<\/li>\r\n
    • Customer installation errors<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
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      3. Request deadline<\/h3>\r\n

      Refund requests are accepted within 7 days<\/strong> from the date of purchase.<\/p>\r\n <\/div>\r\n\r\n

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      4. Refund process<\/h3>\r\n

      Send an email to:<\/p>\r\n

      info@dataflyesim.com<\/p>\r\n

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      • Order number<\/li>\r\n
      • Problem description<\/li>\r\n
      • Screenshot (if possible)<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
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        5. Processing time<\/h3>\r\n

        Requests are reviewed within 1-3 business days<\/strong> and are processed inside 5-10 working days<\/strong>.<\/p>\r\n <\/div>\r\n\r\n

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        6. Refund method<\/h3>\r\n

        The refund is made to the same payment method or as account balance<\/strong> upon request.<\/p>\r\n <\/div>\r\n\r\n

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        DataFly eSIM reserves the right to update this policy at any time.<\/p>\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n